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contact@itgururavi.com      +1-814 531 6000 (U.S) || +91-9899 600 339 (India)    

Terms

Terms of Use

THESE TERMS AND CONDITIONS (“TERMS OF USE”) STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF GURU RAVI CHAUHAN’S WEBSITE AND GURU RAVI CHAUHAN’S TECHNICAL SUPPORT SERVICE AND YOUR RELATIONSHIP WITH GURU RAVI CHAUHAN. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT AND CLASS ACTION WAIVER. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY TO ALL YOUR SUPPORT PLANS FROM US, INCLUDING ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS & CONDITIONS WILL BE IMPLIED BY THE USE OF THE SERVICE OF GURU RAVI CHAUHAN.

AGREEMENT

THESE TERMS AND CONDITIONS, TOGETHER WITH EACH ACCEPTED SUPPORT PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS MENTIONED FOR YOUR SUPPORT PLAN ORDER AND THE PRIVACY POLICY, STATE THE ENTIRE AGREEMENT BETWEEN YOU AND GURU RAVI CHAUHAN.

(THE “AGREEMENT”). The Support Plan Order will form the part of the “Agreement” only if the same has been acknowledged by Guru Ravi in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Guru Ravi Portal (defined below), or obtain Services (defined below).

DEFINITIONS

Certain terms defined in these Terms and Conditions are also used in the Privacy Policy and are incorporated by reference to these Terms and Conditions.

CONTENT

Software,  Materials,  Services  and  other  related  information  are  collectively  referred  to  as “Content.”

“YOU” OR “YOU”

“You” means you individually, any person, including any employer that you are acting on behalf of.

“GURU RAVI CHAUHAN”

Guru Ravi means Guru Ravi LLC. or Guru Ravi Inc. or Guru Ravi Limited or Guru Ravi Pte Ltd. and/or any of its affiliates, wherever applicable.

“GURU RAVI CHAUHAN CERTIFIED TECHNICIAN/(S)”

“Guru Ravi Certified Technician means” technicians and specialists certified by Guru Ravi to perform the Services under this Agreement.

“PLANS”

“Plans” or “Subscription/(s)” are tenured Subscription or Support plans offered by Guru Ravi that are active for a specified period and will include any incident based plans such as “Per Incident Plan” or “One Time Support Plan” or similar.

“SERVICES” AND “GURU RAVI CHAUHAN PORTAL”

All references to “Services” refer to any Guru Ravi service delivered under the plan that you enter into with Guru Ravi through use of the Guru Ravi Websites located at http://www.itgururavi.com

(the “Guru Ravi Portal”) or by calling the Guru Ravi phone number mentioned on the Guru Ravi Website. These Terms of Use govern all Plans available through the Guru Ravi Websites, and any use of the Guru Ravi Portal. In the event of any conflict these Terms of Use control any valid Support Plan Order form that you submit requesting Services (“Support Plan Order”).

“MATERIALS”

“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download or view from the Guru Ravi Portal are the proprietary and copyrighted work of Guru Ravi and/or its suppliers. The definition of “Materials” does not include the design or layout of the GuruRaviChauhan.com web site or any other Guru Ravi owned, operated, licensed or controlled website.

“TRADEMARK”

Trademark Guru Ravi may be used by Guru Ravi LLC. or Guru Ravi Inc. or Guru Ravi Limited or Guru Ravi Pte Ltd. and/or any of its affiliates, wherever applicable.

UNDERTAKING

Subject to the Terms and Conditions, and other terms specific to each Plan, Guru Ravi will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Guru Ravi will attempt diagnosis of a problem and a solution through chat, email or other means as it deems most appropriate under the circumstances including remote access software tools and utilities. You understand that if remote access is used on your computer there will be no residual software from the remote session; HOWEVER there may be text files, your backup files, or other information purpose files placed on your computer to explain the work that was done on your computer or software. If such files are placed on your computer, you have the option to either save the file for future reference or to delete it from your computer. All undertakings under Plans are subject to Guru Ravi’s limited warranty, which is set forth below. For more information, please refer to online documentation or email us at contact@itgururavi.com or call us at +1-814 531 6000 (U.S) or +91-783 935 6637 (India). You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Support Plan Order in accordance with the Payment Terms provided below.

SUBMISSION OF SUPPORT PLAN ORDERS;

You may order Services by submitting Support Plan Orders through the Guru Ravi Portal or by calling Guru Ravi. Once Guru Ravi accepts the Support Plan Order submitted by you, then you will receive an email from Guru Ravi at the email address that you provide or have provided to Guru Ravi as part of the Registration Process for the Services. Guru Ravi is not responsible for rendering Services in connection with any Support Plan Order that it has not accepted. Upon acceptance by Guru Ravi of a Support Plan Order, you will have a Plan.

 

PAYMENT

Services against any Support Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Support Plan Order. Guru Ravi has no obligation to render Services under any Plan if the payments as required under any Support Plan Order have not been made.

You understand that certain Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on half-yearly basis or quarterly basis or a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, all payments fees shall be made in advance apart from the half-yearly or quarterly or monthly installments of the Service Fee, payable over a one (1) year payment term. All fee under this clause or a relevant Support Plan Order, is payable at the time of commencement of the Plan.

When you purchase the Service, you agreed to a specific price and plan, where such plan maybe for a different duration (“Term Plan”). Plans may also have Activation Fees.

Activation fees will be paid alongwith the Service Fee and shall remain valid for a period of 2 years from the date of subscription. While opting for an Upgrade of your services, you need to pay as per the terms of the Upgrade offer. All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Support Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other Guru Ravi services (“Bundle Discount or Combo Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount or a Combo Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Guru Ravi services you were required to purchase to receive the special rate as notified to Guru Ravi; or (3) You terminate the agreement/ Plan before the expiry of the relevant term.

CREDIT CARD BILLING

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Guru Ravi to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any or all such amounts. You authorize Guru Ravi and/or any other associated/affiliated company (EXAMPLE- PAYPAL, PAYTM etc.) who bills products or services, or acts as billing agent for Guru Ravi to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Guru Ravi with updated credit card information upon Guru Ravi’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Guru Ravi nor any Guru Ravi affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Guru Ravi’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00

“SOFTWARE”

“Software” means a computer program of any kind, whether owned by Guru Ravi or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Guru Ravi Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).

RENEWAL POLICY/UPGRADE POLICY

You agree and acknowledge that your Subscription under the Plan will automatically renew for the same period as mentioned in your Plan, unless notified otherwise by You (“Auto Renewal”).

However, a Plan and/or a web-hosting or website maintenance or/a warranty purchased from Guru Ravi shall be automatically renewed (in accordance with the terms of the Plan) only after we send you an email id (registered with Guru Ravi) 30 days before the expiry of your subscription term notifying you about the automatic renewal of your Plan with an option of opting out from the automatic renewal and only if you do not opt out, Your credit card, which was used in paying for the original Plan or any other purchase from us will be charged with the amount of the then prevailing subscription charges as per the payment option that you selected at the time of registering with Guru Ravi. In some cases, Guru Ravi may offer Upgrade Offers to you. Upon your acceptance of such Upgrade Offer, your credit card, which was used in paying for the original Plan or any other purchase from us, will be charged with the amount mentioned in the Upgrade Offer.

If you would like to opt out of the Auto Renewal, please call us at +1-814 531 6000 (U.S) or +91-783 935 6637 (India) and speak with one of our customer service representative at least 30 days prior to your subscription end date to discontinue your service or write to us at contact@itgururavi.com

CARRY FORWARD POLICY

Upto 80% of the PAID AMOUNT is carried forward during the renewal of the Software and/or Hardware Plan, if purchased for the term of 12 months wherein you NEVER USED the services of Gurur Ravi Chauhan against the respective subscribed Plan during that term. You agree to pay the difference of the amounts (Net Subscription amount of the Plan during renewal MINUS 80% of the previously paid “subscription amount” excluding other charges and/or fees) during the renewal of your Plan or Plans.

Carry Forward Policy is applicable to the renewal of the same plan for the same term. 

Carry Forward Policy is not applicable to the Website Maintenance Plan.

Notwithstanding this Guru Ravi may, at its sole discretion and on a case by case basis, agree to carry forward Subscription fees, after deducting charges for servicing the Customer, for any Plan Upgrade (higher than the expired or previous plan). No Carry Forward Policy is applicable to any Plan Downgrade.

Carry Forward for Software Support Plans:

  • 30% Carry Forward: 30% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi twice or less in 12 Months term Plan.
  • 25% Carry Forward: 25% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi twice or less in 6 Months term Plan.
  • 20% Carry Forward: 20% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi only once or less in 3 Months term Plan.
  • 10% Carry Forward: 10% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi only once or less in 1 Months term Plan.
  • No Carry Forward: No carry forward for the incident based plans or One Time Support plans.

Carry Forward for Hardware Support Plans:

  • 40% Carry Forward: 40% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi twice or less in 12 Months term Plan.
  • 35% Carry Forward: 35% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi twice or less in 6 Months term Plan.
  • 30% Carry Forward: 30% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi only once or less in 3 Months term Plan.
  • 15% Carry Forward: 15% of the previously paid “subscription amount” excluding other charges and/or fees, if you have used the service of Guru Ravi only once or less in 1 Months term Plan.
  • No Carry Forward: No carry forward for the incident based plans or One Time Support plans.

REFUND POLICY

For plans, a full refund will be issued if Guru Ravi has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by Guru Ravi.

Notwithstanding this Guru Ravi may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with Guru Ravi. On the specific request of the subscriber Guru Ravi may process the refund in some other account subject to submission of such documents/information as may be asked by Guru Ravi for the said purpose.

For incident based plans and/or One Time Support Plans, you will be eligible for refund when any of the following criteria are met:

  • You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan.
  • 24 Hours have not passed after the issue was last worked upon by Guru Ravi’s team or issue reoccurs within 24 Hours.

PRIVACY POLICY

The Guru Ravi Privacy Policy which is an integral part of these Terms and Conditions is incorporated here by reference (http://www.itgururavi.com/privacy-policy). If you have not yet reviewed the Guru Ravi Privacy Policy, then please do so prior to agreeing to these Terms and Conditions. You agree that beyond the Personal Information identified in the Privacy Policy, any information or data disclosed or sent to Guru Ravi over the telephone, electronically or otherwise, is not confidential or proprietary to you.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

Unless otherwise specified, the Services, Materials and/or Software are solely for your personal and non-commercial use in addressing matters covered by your Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Plan.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the Guru Ravi Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Guru Ravi server, or the network(s) connected to any Guru Ravi server, or interfere with any other party’s use and enjoyment of any of the Guru Ravi Portal, the Materials, Software or Services.

You may not attempt to gain unauthorized access to any Guru Ravi Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any Guru Ravi server or to any of the Guru Ravi Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any Guru Ravi Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Support Plan Order.

Under no circumstances shall hosting resources be used to transmit or distribute unsolicited bulk email (UBE or spam). Also, the sending of UBE from another service provider advertising a website, email address, services, or using any resource on Guru Ravi and/or affiliated third party’s, network is prohibited.

FAIR USAGE POLICY; SUSPENSION OR TERMINATION OF SUBSCRIPTION:

Though Guru Ravi has no limits or control on the amount of online support requests that a Plan user may make during the subscription period, however, each Subscriber’s use of the support services for the Plans are subject to Guru Ravi’s “fair use” policy. Under this policy, if at any time, in Guru Ravi’s sole discretion, a Plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Plan for individual use, then Guru Ravi reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, Guru Ravi reserves the right to suspend or terminate any Subscription Services of any Subscriber that Guru Ravi, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any computer system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Guru Ravi; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.

COMMUNICATIONS SERVICES

Guru Ravi may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Guru Ravi’ s staff and/or employees and others as appropriate to your Service under a Support Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Support Plan Order, and not for any other purpose.

You consent to receive telephone calls, text messages and/or email from Guru Ravi regarding activation of Your Service(s), information about Guru Ravi’s products and services, renewal of product and services, support service call, re-dialing of disconnected calls at the telephone number(s) provided by You, including Your wireless number. You understand that there may be a charge by Your wireless carrier for such calls and that such calls may be generated by an automated dialing system. You have an option to opt out of this consent by contacting Guru Ravi customer services at +1-814 531 6000 (U.S) or +91-783 935 6637 (India) or by sending an email at contact@itgururavi.com from your email id, which must be registered with Guru Ravi, clearly defining the telephone number(s)/email id which you may like to exclude from the list of Your contacts.

If you wish not to receive any call from Guru Ravi on any specific telephone number(s), you may contact Guru Ravi customer services at +1-814 531 6000 (U.S) or +91-783 935 6637 (India) or send an email at contact@itgururavi.com from your email id, which is registered with Guru Ravi, clearly defining the telephone number(s) which you may like to put on Do Not Call (DNC) list of Guru Ravi. All such requests will be processed within 30 days of receipt of such request.

USE OF COMMUNICATION SERVICES

You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service.

You agree that when using the Communication Services, you will not:

  • Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  • Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  • Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
  • Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
  • Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
  • Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another’s computer or property of another.
  • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
  • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
  • Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded.
  • Restrict or inhibit any other user from using and enjoying the Communication Services.
  • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
  • Harvest or otherwise collect information about others, including e-mail addresses.
  • Violate any applicable laws or regulations.
  • Create a false identity for the purpose of misleading Guru Ravi or others.
  • Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof.

Guru Ravi has no obligation to monitor the Communication Services. However, Guru Ravi reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Guru Ravi reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.

Guru Ravi reserves the right at all times to disclose any information as Guru Ravi deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Guru Ravi’ s sole discretion.

Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

LINKING

You may not create hyperlinks to any portion of the Guru Ravi Portal, nor any Materials or Software posted therein.

INDEMNITY

You agree to indemnify, defend, and hold Guru Ravi, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Website or Service providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages,and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any intellectual property or other right of Guru Ravi or any other third party. You will cooperate as fully as reasonably required in Guru Ravi’s defense of any claim. Guru Ravi reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Guru Ravi. You agree immediately to notify Guru Ravi of any unauthorized use of your account or any other breach of security known to you.

GUESTS; LIMITED LICENSE TO USE OF GURU RAVI CHAUHAN PORTAL

If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the Guru Ravi Portal by current Guru Ravi customers outside of the scope of a Service specified under an applicable Support Plan Order is also treated as a “Guest”.

As a Guest you may use the Guru Ravi Portal and Materials specifically designated as available to guests on the Guru Ravi Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Guru Ravi, (b) registering with Guru Ravi and submitting Support Plan Orders only. The foregoing license grant is a non-exclusive revocable license.

LIMITED LICENSES TO USE THE GURU RAVI CHAUHAN PORTAL, MATERIALS AND SOFTWARE

As permitted through a Service, you may use Materials and Software posted on the Guru Ravi Portal, or made available in connection with a Support Plan Order which may be available for additional purposes and or subject to additional restrictions.

GENERAL LICENSE RESTRICTIONS

Any other use of the Guru Ravi Portal, Services, Materials or Software, other than as explicitly permitted by Guru Ravi is prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to Guru Ravi and its suppliers. Reverse engineering and decompilation of the Software is strictly prohibited.

USER RESPONSIBILITY

In connection with obtaining Services, you agree that you will:

  • Cooperate with the Guru Ravi Technician and/or Expert: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician and/or expert. Please listen carefully to the technician and/or expert and follow the technician’s and/or expert’s instructions. You must confirm that the following conditions are true:
  • The situation or issue giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals;
  • You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident;
  • The full system, including software and hardware, is available to you and accessible by you without limit during any telephonic discussions with Guru Ravi technician and/or expert .
  • Software/Data Backup: You understand and agree that Guru Ravi shall under no circumstance be responsible for any lost or corrupted software or data. Guru Ravi strongly recommends that you at all times maintain a complete data backup and disaster recovery plan.
  • Account, Password, and Security: For you to submit a Support Plan Order, you must complete the Registration Process by providing us with current, complete and accurate information as prompted by and required under the applicable Registration Form. You also will choose a password and a user name. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are solely and entirely responsible for any and all activities that occur under your account. You agree to notify Guru Ravi immediately of any unauthorized use of your account or any other breach of security. Guru Ravi will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Guru Ravi or another party due to someone else using your account or password. You may not use anyone else’s account at any time, without the permission of the account holder.
  • You must maintain an abuse role account email address per RFC 2142.

AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MAJUERE CIRCUMSTANCES

You hereby acknowledge that circumstances outside of Guru Ravi’s reasonable control (e.g., acts of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage, acts of third parties, or the like) may cause significant delays in Guru Ravi’s ability to schedule a support session. You hereby release Guru Ravi from any and all liability, and agree that Guru Ravi shall not be liable to you or any third party for any direct or indirect damages whatsoever, resulting from such delays.

Guru Ravi or its suppliers may, at any time, without notice or liability, restrict the use of the Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

EXCLUSIONS FROM “SERVICES”

“Services” shall not include the following:

  • any item or activity not covered by the terms of a Support Plan Order;
  • service beyond the duration limitations identified in your Support Plan Order;
  • problem diagnosis and support that may not be completed because of a problem with your computer or other equipment, or their configuration that is beyond our control;
  • Software, including the operating system and software added to the registered hardware products which are out of scope for the Plan;
  • Problems that may and do result from:
    • External causes such as accident, abuse, misuse, or problems with electrical power;
    • Usage that is not in accordance with product instructions provided by manufacture;
    • Failure to follow the product instructions provided by manufacture or failure to perform preventive maintenance; or
    • Problems caused by using accessories, parts, or components not compatible with the product.
    • Non Compliance with the Guru Ravi technician instructions for resolving the query.

NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE GURU RAVI CHAUHAN PORTAL, OR THROUGH A SERVICE

For your convenience, Guru Ravi may make available Materials or Software (as each term is defined above) for use and/or download, whether as a part of a Service, or in promotion of the Services. Use of any Materials and any Software is governed by the more stringent of (a) the terms of the end user license agreement (“EULA”), if any, which accompanies the specific Materials and Software, or (b) if there is no EULA, these Terms and Conditions.

The Materials and Software are made available for download solely for use by you according to (a) the EULA, and (b) the Support Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

No logo, graphic, sound or image from any Guru Ravi Web site may be copied or retransmitted unless expressly permitted by Guru Ravi.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE MATERIALS OR SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION, REDISTRIBUTION OR ANY OTHER PURPOSE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE EULA ACCOMPANYING SUCH MATERIAL OR SOFTWARE.

END USER LICENSE AGREEMENTS (EULA) – GENERALLY

In connection with our Service, we may provide to you, the use of certain software which is owned by Guru Ravi or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Plan and for no other purpose.

The Software may be accompanied by a EULA from Guru Ravi or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

EULA FOR GURU RAVI CHAUHAN SOFTWARE

With regard to any Software made available to you by Guru Ravi through the Guru Ravi Portal for which your acceptance of a separate license agreement is not required (“Guru Ravi Software”), you are hereby granted a revocable, non-exclusive, non-transferable license by Guru Ravi to use the Guru Ravi Software (and any corrections, updates and upgrades). In accordance with and as required under the Plan you shall not make any copies of the Guru Ravi Software. You agree that the Guru Ravi Software is the confidential and proprietary information of Guru Ravi or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Guru Ravi Software, or otherwise reduce the Guru Ravi Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Guru Ravi Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Guru Ravi Software. You acknowledge that this license is not a sale of intellectual property and that Guru Ravi or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Guru Ravi Software and related documentation, as well as any corrections, updates and upgrades. The Guru Ravi Software may be used only in the country of residence at the time of acceptance of these terms for use of the Guru Ravi Software. Export of the Guru Ravi Software is strictly prohibited.

THIRD PARTY PRODUCTS

As part of the Services, Guru Ravi may suggest that you acquire, install and use certain third party software or services (“Third Party Software”). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Guru Ravi assists you in the acquisition, installation, and/or use of Third Party Software. Guru Ravi has no responsibility or rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

Your license to the Guru Ravi Software shall remain in full force and effect unless and until terminated by Guru Ravi, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Support Plan Order and these Terms and Conditions. Upon termination of your Plan for any reason, you must cease all use of the Plan and the Guru Ravi Software and immediately delete the Guru Ravi Software from your computer.

To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no representation or warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

THIRD PARTY AGREEMENTS

As part of the Services, Guru Ravi may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Guru Ravi may elect to make available from time to time. Violation of such third party provider’s terms of service may, in Guru Ravi’s sole discretion, result in the termination of your customer account and use of service.

LIMITED SERVICE WARRANTY

GURU RAVI CHAUHAN DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW GURU RAVI CHAUHAN TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.

SOME OF THE GURU RAVI CHAUHAN PLANS COME WITH A 1- DAY (24 HOURS) LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 1- DAY (24 HOURS) LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT GURU RAVI CHAUHAN AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE  PROVIDED  “AS  IS”  WITHOUT  WARRANTY  OF  ANY  KIND  WHATSOEVER. GURU RAVI CHAUHAN AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. GURU RAVI CHAUHAN AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.

IN NO EVENT SHALL GURU RAVI CHAUHAN AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA REVENUE OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

LIMITATION OF LIABILITY

Notwithstanding anything to the contrary in no event shall Guru Ravi be liable to you in excess of the amounts actually paid by you to Guru Ravi under the Support Plan Order that is the subject of the dispute.

LIMITATIONS ON ACTIONS

Any cause of action by you must be commenced within six (6) months after the cause of action arose or it shall be forever waived and barred.

TERM AND TERMINATION

Guru Ravi at its sole discretion may terminate or suspend your Service immediately without notice if, in the sole discretion of Guru Ravi: (a) you are in breach of any of the Terms and Conditions (including but not limited to all policies regarding abuse and acceptable use of the Service) or any license for Third Party Software; (b) your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, Guru Ravi’s network, or the use and enjoyment of Guru Ravi’s other users; (c) Guru Ravi receives an order from a court to terminate the Service you are availing ; (d) if Guru Ravi for any reason ceases to offer the Service; (e) if you are no longer a Guru Ravi customer, or (f) Guru Ravi determines that you are abusing the Service. Guru Ravi, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

SEVERABILITY; WAIVER

If any provision of the Terms of Service be held invalid or unenforceable, that portion shall be enforced to the maximum extent possible, and all other provisions contained in the Terms of Service shall remain in full force and effect. Guru Ravi’s failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision.

NO OFFER

The Guru Ravi Portal is available internationally and may contain references to Guru Ravi products, services, and programs that are not available in a viewer’s country. These references do not imply that Guru Ravi intends to make such products, services, or programs available in such country.

MODIFICATION

Guru Ravi reserves the right to amend the Terms and Condition, and the Guru Ravi Portal at any time by (a) posting a revised version of the Terms and Conditions on the Guru Ravi Portal (http://www.itgururavi.com/terms), or by (b) sending information regarding any amendment to the Terms of Service to the email address you provide to Guru Ravi in connection with registration. You are responsible for regularly reviewing the Guru Ravi website to be notified of any amendments to the Terms and Conditions.

If user has any questions about the privacy Policy at our Website, user can e-mail user inquiries to contact@itgururavi.com

Terms

Updated on 2019-12-17T09:10:25+00:00, by Uncle Mike Flick.

ITGR Help-Desk